FREQUENTLY ASKED QUESTIONS

Some of our most requested information is below. If you still have questions please reach out to our support team directly here.

ARTWORK

CAN I FRAME THESE PRINTS MYSELF?

Yes, we offer unframed prints so you can customize the look and feel of your final piece. Just select “no frame” when adding the artwork to your basket.

CAN I MAKE ANY CUSTOMIZATIONS TO THE FRAME FOR A SMALL FEE?

Unfortunately we are unable to make any customizations at this time.

WHAT ARE YOUR FRAMES MADE FROM?

All of our frames are made from wood and hand assembled for each piece.

ARE YOUR PRINTS GLOSSY OR MATTE IN FINISH?

All of our artworks are matte in finish.

ORDERS

WHEN WILL MY ORDER ARRIVE?

Each one of our fine art prints takes approximately 2-3 business days to print, mount, frame and ship. Once shipped, you’ll receive a UPS tracking number from us so you can keep an eye on things. Most orders take 1-3 days in transit.

DO YOU INCLUDE ANY PAYMENT INFORMATION ON THE PACKAGE?

No, we do not include an invoice with your order just a branded packing slip. Our fine art prints make great gifts.

MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?

On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in to artscencegallery@gmail.com so we can help. Please always be sure to include photos of the box or boxes that your art arrived in, even if there are no obvious signs of damage.

DO YOU OFFER EXPEDITED SHIPPING?

We do not currently offer any expedited shipping options.

MY ORDER IS LOST, WHAT SHOULD I DO?

If your order has been marked as delivered but you have not received it please let us know by emailing artscencegallery@gmail.com and we will track it down.

RETURNS & CANCELLATIONS

WHAT IS YOUR RETURN POLICY?

If for any reason your new artwork arrives in anything other than perfect condition please let us know and we will repair or replace the piece!

CAN I CANCEL OR CHANGE MY ORDER?

All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so are unable to make adjustments once we begin the framing process. Sorry!

WORK WITH US

HOW DOES IT WORK TO JOIN AS AN ARTIST ON ARTSCENCE?

Visit the page work with us for the full program with everything inside. Please get in touch if you would like to work together directly here.

HOW DO I SUBMIT MY PORTFOLIO?

Please send over a pdf of five images/graphics selects from your portfolio that you consider suitable additions to our collection at artscencegallery@gmail.com